Common questions
If your question isn't here — book a consultation. The intake call is the right place to discuss anything specific to your case.
For Russian rural families — usually 6–8 generations (early 1700s). For nobility and clergy — sometimes to the 16th century via heraldic archives. For Western European roots — depends on the country, often 1600s–1500s.
«First Step» takes 2–3 weeks. Genealogical assessment — 6 months. Full multi-generation research — 6–18 months. VIP packages — up to 36 months for the deepest tier.
Yes — we have English-speaking specialists. Most consultations are by Zoom. Final artefacts (books, trees) ship worldwide.
In case of an unavoidable dead end (archives lost to fire or war, vital records destroyed), we return the unused portion of the fee and provide a written report of the search routes attempted. Full guarantee terms are in the contract.
Yes — up to 12 months, no surcharge. Typical schedule: 30% upfront, 30% after archive research, 40% on final delivery. Custom schedules available.
Absolutely. NDA with every staff member, secure storage, results delivered only to you. No third-party disclosures.
Yes. Many clients prefer the full digital package (PDFs, scans, family tree as image and editable file) without printed artefacts. Pricing is lower.
Yes — finding biological parents and biological siblings for adoptees is one of our specialised services. We use civil registries, archival research, public databases and DNA testing.
Yes — and this is one of our most common B2B-style cases. We document the lineage required for Polish, German, Israeli, Lithuanian, Latvian and other citizenship-by-descent applications.
Bank cards, instant payments (SBP), bank transfer for individuals, full corporate billing with closing documents for legal entities. International transfers possible.
Yes. The gift certificate is the cleanest way — three nominal tiers, branded packaging, delivery across Russia and internationally on request. The recipient activates by contacting us.
We work directly with archives in 19 countries — Russia, Belarus, Ukraine, Poland, Germany, Baltic states, Israel, USA, Canada and more. For other countries we use verified local research partners.